Troubleshoot and repairs
TROUBLESHOOT
In some cases where your purchased unit failed to function properly, you may refer to the below for self troubleshoot before returning the flash for servicing.
| Problem Issue | Possible cause(s) | Solution |
|---|---|---|
| Flash unit charges but does not fire | Batteries are exhausted | Replace all 4 batteries (recommended NiMH batteries) |
| Metal contacts on either the flash unit or camera are dirty | Use microfibre cloth to wipe the metal contacts and remount the flash | |
| Flash unit does not charge at all | Orientation of the batteries is wrong | Install again the battery polarity according to the indication in the battery compartment |
| Battery compartment lid is not being close fully | Reopen the battery compartment lid and close it so that the end of the lid alight perfectly with the main body of the flash unit | |
| Metal contacts inside battery compartment is dirty | Use microfibre cloth to wipe the metal contacts and reload the batteries | |
| Batteries are completely exhausted | Replace all 4 batteries (recommended NiMH batteries) | |
| AF illumination beam does not light up in low light / complete darkness situation | Camera body does not provide AF illumination by flash unit | Check your owner operating manual |
| Dark corners observed at the four extreme corners of pictures | Position of the zoom head is incorrectly set | Recheck the correct focal length of the zoom lens and adjust the zoom head to the correct position |
| Auto check lamp does not lit up | Distance to the subject is too far and pictures may be underexposed | Retake at a closer distance |
| Flash unit does not fire at all | Check that the ready lamp on the flash unit as well as the ‘flash’ indicator in the viewfinder appear before taking pictures | |
| Power On indicator does not lit up | Flash unit has not been used for more than 3 minutes | Press the test button to fire and the flash will resume back to normal operation |
| Ready Lamp does not lit up even though Power On indicator is lit | Batteries are completely exhausted | Replace all 4 batteries (recommended NiMH batteries) |
| ETTL indicator does not light up | Camera body does not provide ETTL metering | Check your owner operating manual |
REPAIRS
Repairs on Emoblitz flash could only be carried out by authorized technician. For international customers, please return the defective flash to your authorized distributor.
For Singapore customers, please proceed to return the unit together with your original purchase receipt and warranty card to the below address:
705 Sims Drive
Shun Li Industrial Complex
Singapore 387384
Tel: 68427825
For terms and conditions of warranty, please refer to the warranty card enclosed together with your flash unit.